Refund Policy

1. Company Information

Company Name: PURAROMA LLC
Registered Address: 117 Lexington Street 100, Harrisonville, Missouri 64701, USA
Email: [email protected]
Phone: +1 (908) 887-2722

2. Overview

At PURAROMA LLC, we strive to provide high-quality business support and consulting services. This Refund Policy outlines the circumstances under which refunds may be issued for our services. We encourage clients to carefully review service agreements before engagement.

3. Service Types and Refund Eligibility

3.1 Ongoing Services

For ongoing or subscription-based business support services:

• Clients may cancel at any time with appropriate notice (typically 7-14 days as specified in the service agreement)
• No refunds will be issued for work already completed or time already spent
• Unused time in prepaid service periods may be prorated and refunded at our discretion
• Monthly subscriptions canceled before the next billing cycle will not be charged for subsequent months

3.2 Project-Based Services

For discrete project-based consulting or support services:

• Refunds may be considered if the project is canceled before work commences
• Once work has begun, refunds will be calculated based on work completed versus the total project scope
• Completed deliverables and hours worked are non-refundable
• Cancellation fees may apply as outlined in individual service agreements

3.3 Hourly Services

For services billed on an hourly basis:

• Clients are billed only for actual hours worked
• Time already logged and billed is non-refundable
• Unused prepaid hours may be refunded or credited at our discretion

4. Refund Request Process

To request a refund, clients must:

1. Submit a written refund request to [email protected]
2. Include the service agreement reference, invoice number, and reason for the refund request
3. Submit the request within 30 days of the service date or payment, unless otherwise specified in the service agreement
4. Provide any relevant documentation supporting the refund request

We will review all refund requests within 5-7 business days and communicate our decision via email.

5. Non-Refundable Services

The following are generally non-refundable:

• Completed work, deliverables, or services already rendered
• Time already spent on administrative coordination or support
• Transcription services where the transcription has been delivered
• Consulting sessions that have already occurred
• Services where confidential information has been accessed or reviewed
• Rush or expedited service fees
• Third-party costs incurred on behalf of the client

6. Partial Refunds

In some cases, partial refunds may be offered:

• When services are canceled mid-project, the refund will be calculated based on the percentage of work completed
• For unused portions of prepaid service packages, subject to our review
• When mutually agreed upon due to service delivery issues or client dissatisfaction

Partial refund amounts will be determined on a case-by-case basis, considering the work completed, resources allocated, and any costs incurred.

7. Refund Processing

Approved refunds will be processed as follows:

• Refunds will be issued to the original payment method used
• Processing time is typically 7-14 business days after approval
• The timeframe for the refund to appear in your account depends on your financial institution
• You will receive an email confirmation once the refund has been processed

8. Service Dissatisfaction

If you are dissatisfied with our services, we encourage you to:

• Contact us immediately to discuss your concerns
• Allow us the opportunity to address issues and improve service delivery
• Provide specific feedback about what did not meet your expectations

We are committed to client satisfaction and will work diligently to resolve any service issues. In cases where we cannot meet client expectations despite good-faith efforts, we may offer partial refunds or service credits at our discretion.

9. Chargebacks and Disputes

We ask that clients contact us directly before initiating a chargeback or payment dispute. Chargebacks:

• May result in suspension of services
• May incur additional administrative fees
• May affect future service eligibility

We will provide all necessary documentation to respond to chargebacks, including service agreements, time logs, and delivery confirmations.

10. Exceptions and Special Circumstances

In exceptional circumstances, such as:

• Significant service delivery failures on our part
• Documented technical issues preventing service delivery
• Mutual agreement to terminate services early
• Force majeure events

We may consider refund requests outside the normal policy parameters. Each case will be evaluated individually.

11. Policy Changes

PURAROMA LLC reserves the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. The policy in effect at the time of service engagement will apply to that engagement.

12. Contact Us

For refund requests or questions about this policy, please contact us: